Receptionist was very rude, nasty and spiteful. I've been a MyDentist customer for over 10 years at a different branch. Lovley and polite service. I have moved and needed to switch to the Higham Ferrers practice. I was unable to book online due to having an account already. I booked directly for an appointment in 4/5 weeks time. However i have terrible tooth ache and wanted to try and get a sooner appointment. When calling the receptionist was very short with me and when I explained I can't book online as I have an existing account I was told to call Kind lynn to be removed. I was also told there were no bookings - the one I had in 2 weeks time was the soonest. I went ahead and called Kings lynn and got removed. then signed up again for Higham Ferrers practice. When looking on the appointments (new examinations) I could book for 2 days time so I did. The receptionist then called and was again very rude and infact nasty and spitefull telling me well now you've lost your appointment for 2 weeks time and this thursday appointment is for existing customers. I was very polite until she became very nasty towards me and I told her so. I would seriously review your staff and their people skills!!
it an alright place there dentist are nice but they take a long time
Had to to to 24 hour dentist to confirm wisdom tooth was infected as couldn't get an appointment for 3/4 weeks here, they advised to get tooth out with my dentist. I booked and specifically asked that I wasn't just coming for a check up and send on my merry way ,I needed it out as the pain was so bad, was assured that once my tablets had got the infection down on the 4 day course they would remove the tooth, got there charged 20 (bare in mind I already paid the 24hour dentist before to confirm and prescribe my tablets and were very helpful)to tap my gums and tell me I need to be in excruciating pain on 3 separate occasions before she will remove The infected tooth, said to book appointment in 9months .. sent me on my merry way, receptionist (who was lovely) asked if I wanted to book another appointment which I refused.. got a phone call that evening saying i didnt seem happy so if I wanted I can have the tooth out tomorrow??? Waste of my money will be going elsewhere very upset and frustrated feel like they just couldn't be bothered,will be pursuing refund rather pay more elsewhere where they look after you
Higham Ferrers is a UK Dentist based in Rushden, East Midlands. Higham Ferrers is located at 40 High St, Higham Ferrers, Rushden NN10 8BL, UK.
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